FAQ

Reserve/book your favorite ride directly on our website.  Full Payment must be made to reserve your bike.  When you arrive at the shop (Please try to arrive 15-30 min ahead of your rental period) we will make a copy of you license, verify your motorcycle “M” endorsement, if required.  You will also be required to register and pay the $35 daily rate for motorcycle insurance. To expedite checkout on ride day, you can visit https://mbainsurance.net/motorcycle/ within 7 days of your rental period to pay ahead for the insurance.

Your rental includes rental half helmets for both rider and passenger, 24 hours on the motorcycle and 400 miles! 3 days or more have unlimited mileage.  Gloves, full-face helmets, leather jackets and other riding gear will be available for rental or purchase.   A $35/day charge for insurance must be paid separately via MBA insurance.  After completing your rental booking, you will be directed to MBA Insurance to purchase a rider addendum.  This policy can only be purchased within 7 days of your rental.  If you are booking your rental outside of 7 days, you will get a reminder to purchase your rider insurance.  You can also purchase it in the shop upon arrival, but having this completed ahead of time will save you time during the cycle checkout process.

Customers are offered 24 hour roadside assistance coverage at time of booking and at the shop before checkout.  Coverage is provided by MTS.

EMERGENCY NUMBER:
1-800-234-1353

COVERED DISABLEMENTS:

• Include mechanical and electrical issues that renders the motorcycle un-rideable, i.e., run out of fuel, jump start, mechanical failure, electrical failure, flat tire, accident, etc. These disablements will be covered, in full, to one of two locations, a rental company/owner’s location or repair facility, whichever is nearest.

NON-COVERED ISSUES:

• Include any non-disablement calls, i.e., rider not wishing to continue his rental due to illness or injury, schedule changes, locked saddlebags, lost keys, weather, etc. These issues will be covered in full at the time of the incident. However, the entire cost of the tow will be billed back to the Rental Company or paid at the time of service by the renter.

**ALL CUSTOMERS CAN UTILIZE MTS EMERGENCY SERVICES/ROADSIDE ASSISTANCE, BUT THOSE WHO DO NOT PURCHASE ROADSIDE ASSISTANCE AHEAD OF TIME WILL BE CHARGED FOR ALL SERVICES PROVIDED AS A RESULT OF THE CALL FOR ASSISTANCE**

If you lose your rental motorcycle key, expect to pay for its replacement. The lost key fee is $500.

We understand that things happen.  If you know that you will be returning the motorcycle or Slingshot late, please call our office ASAP at 775-580-7054.  If there is a booking for the motorcycle or Slingshot for the next day (or rental period for Slingshots), there will be a $500 fee assessed for rebooking another customer.  If there is no impact to an existing reservation, there will only be the next day’s 8-hour rental charge (or rental period charge for Slingshots) if it’s returned by 4:30 the following day.

Weather conditions are not guaranteed for our rentals. Rolling Freedom Motorcycles cannot be held liable for any unpleasant and unsuitable weather conditions. No refunds shall be granted for such conditions.  Rolling Freedom will do its best to offer an alternative solution on an alternate day.  This will be considered on a case by case basis.

When you arrive to pick up your motorcycle, we will have a little bit of paperwork to go over and sign. After we’ve signed the rental agreements and contracts, together we will walk around the motorcycle, teaching you all about the particular model you’ve selected, and marking down damages and mileage. We can gladly provide you with some great Tahoe area routes on a motorcycle, and we are more than happy to take a few pictures of you on your dream motorcycle before you take off!

Upon your return, we love hearing the stories and seeing any pictures of where you took our beautiful motorcycles.  We will together do another walk around the motorcycle double checking for any damages that may have occurred. Fuel tank must be refilled or pre-paid.

Parking is very limited at Rolling Freedom Motorcycles.  If you plan to park a vehicle during your rental period, free parking is available across the street in the Douglas County public garage.

All of our vehicles are regularly serviced and maintained by Testa Motorsports located at 1581 U.S. Hwy 395 N, Minden, NV 89423. We take pride in making sure all of vehicles are kept in top-notch condition.

We understand that things happen.  If your plans change and you need to cancel your reservation, Rolling Freedom Motorcycles will offer a credit for the full amount of your rental.  This credit is good for one year.

The minimum state liability insurance is provided through MBA insurance.  Both rider and passenger are covered upon purchase of the rider policy.  A rider addendum policy must be purchased for ALL motorcycle & Slingshot rentals. The cost per day is $35. Scooter and Electric bikes do not require this insurance.

The renter is liable for any damage up to the amount of the deductible of the motorcycle, scooter, or slingshot.

Motorcycle and Slingshot riders:  Within seven (7) days of rental, please visit www.mbamotorcycle.com to purchase the MBA insurance addendum.  Only the “driver” is required to purchase the addendum.

IMPORTANT: To save time when you arrive to pick up your rental we ask that you fill out this insurance form and submit it. Follow this link: https://mbainsurance.net/motorcycle